Stonelist – Return Policy
Last updated: May 2026
At Stonelist, we work with natural stone, quartz, porcelain, and sintered stone products sourced from multiple manufacturers and suppliers worldwide. Due to the unique nature of slab materials, variations in color, movement, veining, texture, and finish are considered normal characteristics and part of the beauty of the material. This Return & Material Inspection Policy is designed to create a clear, fair, and transparent process for all parties involved.
1. Material Inspection Before Pickup, Delivery & Fabrication
Customers, fabricators, contractors, designers, and their representatives are responsible for inspecting and approving slabs before fabrication or installation.
Approval of the slab confirms acceptance of:
- Color variation
- Veining and movement
- Pattern distribution
- Finish and texture
- Natural markings and characteristics
- Bookmatch or slab-to-slab variation
- Size and thickness tolerances
Natural stone products are not manufactured products and no two slabs are identical.
Once material has been fabricated, cut, altered, installed, sealed, or otherwise modified, it is considered accepted and non-returnable.
2. Returns of Stock Materials
Subject to inspection and approval, stocked full slabs may be eligible for return under the following conditions:
- Return request must be submitted within 14 calendar days from pickup or delivery date
- Material must remain unused, unfabricated, uninstalled, and in original condition
- Slabs must not be damaged, chipped, stained, scratched, cracked, or altered
- Original invoice or proof of purchase is required
- Returned material must match the original tagged slab or lot number
- Customer is responsible for all transportation, handling, loading, and unloading costs associated with returns
Approved returns are subject to a minimum 25% restocking fee.
Returns are not guaranteed and remain subject to material inspection and inventory condition.
3. Non-Returnable & Final Sale Items
- The following items are final sale and non-returnable:
- Special-order materials
- Non-stock items
- Clearance or discounted products
- Promotional materials
- Remnant pieces
- Cut-to-size materials
- Fabricated products
- Installed materials
- Backordered or custom-imported products
- Reserved or specially tagged slabs held for customers
- Materials with visible damage after pickup or delivery acceptance
4. Natural Stone Disclaimer
Natural stones including marble, quartzite, granite, travertine, limestone, and onyx contain naturally occurring characteristics and variations.
These may include:
- Veining variation
- Surface pits
- Fissures
- Resin-filled areas
- Mineral deposits
- Shade variation
- Movement variation
- Texture inconsistency
- Bookmatch variation
These characteristics are natural features of the material and are not considered defects.
Digital photos, samples, marketing images, and online inventory photos are for general reference only and may not fully represent the exact slab.
Customers are strongly encouraged to inspect slabs in person prior to purchase and fabrication.
5. Quartz, Porcelain & Sintered Stone Variation Disclaimer
Engineered materials including quartz, porcelain, and sintered stone may also vary between production batches, slab sizes, dye lots, and manufacturing runs.
Minor variation in:
- Shade
- Pattern alignment
- Brightness
- Surface reflection
- Texture
- Thickness
is considered normal and not a manufacturing defect.
6. Delivery Claims & Damage Reporting
All deliveries must be inspected immediately upon receipt.
Any visible shipping or handling damage must:
- Be noted on the delivery receipt or bill of lading
- Be photographed before unloading or fabrication
- Be reported within 24 hours of delivery
Failure to report visible damage within this timeframe may result in denial of the claim.
Stonelist is not responsible for damage occurring after pickup, customer-arranged transportation, improper storage, fabrication, installation, or jobsite handling.
7. Fabrication & Installation Responsibility
Stonelist supplies slab materials only unless otherwise stated in writing.
Fabricators and installers are responsible for:
- Verifying slab suitability before cutting
- Inspecting for defects prior to fabrication
- Confirming dimensions and templating
- Determining structural support requirements
- Seam placement
- Sink and cooktop cutout suitability
- Installation methods and workmanship
No claims will be accepted after fabrication or installation regarding:
- Color preference
- Veining preference
- Layout preference
- Natural characteristics
- Material selection dissatisfaction
- Visible defects that could reasonably have been identified prior to fabrication
8. Warranty
Stonelist does not manufacture slab materials.
Manufacturer warranties, where applicable, are provided directly by the original manufacturer and may include separate registration requirements.
ADAM STONE require product registration and proof of purchase for warranty activation. (https://adamstone.ca/download.html)
Customers should download warranty from the link above and review the manufacturer’s official warranty terms carefully.
Stonelist makes no additional warranty beyond the manufacturer’s published warranty.
9. Storage & Reservation Policy
Reserved slabs may be held for a limited period after deposit.
Unless otherwise agreed in writing:
- Slabs may be held for up to 7 calendar days after reservation
- Additional storage fees may apply after the hold period
- Unclaimed materials may be released back into inventory without notice
Stonelist is not responsible for project delays, fabrication scheduling delays, or site readiness delays.
10. Refund Processing
Approved refunds:
- Will be processed using the original payment method where possible
- May require 5–10 business days depending on financial institutions
- Will exclude delivery, shipping, handling, storage, crating, and fabrication-related charges
Returned materials remain the responsibility of the customer until inspected and accepted by Stonelist.
11. Limitation of Liability
To the maximum extent permitted by law, Stonelist shall not be liable for:
- Indirect or consequential damages
- Loss of profits or project delays
- Fabrication costs
- Installation costs
- Removal or reinstallation costs
- Plumbing, electrical, cabinetry, flooring, drywall, or tile work
- Jobsite delays
- Damage caused by improper use, fabrication, installation, support, maintenance, or abuse
Total liability, if any, shall not exceed the original purchase price of the material supplied.
12. Policy Acceptance
By purchasing, reserving, receiving, or fabricating material supplied by Stonelist, the customer acknowledges and agrees to this Return, Exchange & Material Inspection Policy.